Help Center
If you're wondering about an order, our products, or our website, contact us via Live Chat, SMS, or email.
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Use the Live Chat
You can contact us via Live Chat. You'll find us in the bottom right corner of the screen when we're available to chat (Monday through Friday 8am to 5pm EST)!
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Text Us
You can shoot us a text message* with your detailed question/request. A Customer Experience Agent will reply ASAP (Monday through Friday 8am to 5pm EST)!
USA SMS: (+1) 650-456-0936 *Carrier charges may apply
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Email Us
To send us an email, click below. A member of our support staff will respond ASAP.
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- Birthday Points
- How to become a L'ange Affiliate
- Return Final Sale
- Like and Share Facebook/Instagram
- Is the L’ange VIP Rewards Program FREE?
- Recommending a Friend
- Product Safety Information
- Troubleshooting -Bijou Flat Iron
- Updating Shipping Address on Existing Order
- Can L'ange place an order for me?
- Item in Order has gone out of Stock
- Where do we ship from?
- SD - Alcohol 40 Ingredient
- Splitting Payments
- Rewards Program- Updating Email Address
- Tiers
- Tracking - Carrier Shipping Delay
- Wholesale
- International - Packages stuck in Customs
- How do I redeem my points?
- Return Refunds
- Cannot combine Promotions or Discounts
- Tax Exempt
- Promotion Restrictions
- Split Shipments due to Inventory
- Do Rewards Points Expire?
- How can I cancel my order?
- Forgot to use a Discount Code
- Returns- Can I return this item on my own?
- Using a Gift Card as a Payment Method
- Missing Item
- Troubleshooting- Buzzing Noise
- Giveaway Promotion Terms and Conditions
- Sales Tax
- Editing an Existing Order
- What Adapter Plug do I use?
- Support Dates and Hours of Operation
- Troubleshooting - Le Duo, Lustre, and Le Vite Powering off
- Orders with a Backorder
- Hair Care & Accessory Returns
- International Returns
- Return Package Still in Transit
- Customer Support
- Damages caused due to Transit- Tool
- One Year Limited Warranty
- Where do we ship to?
- Unable to cancel an Existing Order
- Marked Delivered, Not Received
- Gluten Free Products
- Shipping Restrictions
- How long does it take my order to process?
- How to Earn Points
- Troubleshooting- Le Bijou/ Le Cinq Wand
- Packages Lost in Transit
- International Shipping Restrictions
- Holiday Shipping
- Afterpay
- Return - Refunding to an Order with Afterpay Method
- Transit Time
- Return Policy