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PRIVACY POLICY

 

Last updated November 13, 2019

 

L’ange cares about your personal information and values your privacy. This privacy policy discusses the “personal information” that L’ange obtains from you on L’angehair.com (the “Site”) and how we collect and use it. When we use the term “personal information” we are referring to information that is connected to your name. This may include things like your e mail address, mailing address, birthday, telephone number, when those pieces of data are stored with your name. Any information that is not connected to your name is not considered personal information.

 

This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter or YouTube, that information is governed by the privacy policies on those websites and is not governed by this policy.

By accessing and using the Site, you consent to the collection, maintenance and use of this information by us. If you do not agree to the terms of this policy and do not consent to the collection, use and maintenance of information as described in this policy, you should leave the Site immediately.

INFORMATION DO WE COLLECT

 

We collect your personal information because it helps us deliver a high level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. The personal information we collect may include the following: email address, mailing/billing address, phone number, payment card number, and other payment information. Collecting this information allows us to complete your order efficiently, to notify you of your order status, and provide personalized interactions. If we ask for such information from you, we will either tell you how we will use the information or we will use it in conformity with this privacy policy. 

We also collect information for market research purposes to gain a better understanding of our customers and can provide more valuable service.  We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to you. 

 

We may collect information about you from third parties. Such information may include demographic data (like the number of members of your household, age, and gender) and purchase preference information. We may use this information to supplement or update our records, improve the quality or personalization of our communications to you, and help prevent or detect fraud. 

 

We automatically receive and store certain types of information when you interact with the Site, our emails, and/or our online advertisements. This information helps us to make the Site work more efficiently, evaluate use of the Site, and support our website analytics and marketing campaigns. 

 

The following are some of the types of information we may automatically receive: 

 

COOKIES

We also may collect certain information about your device or usage by automated means, including using technologies such as cookies, web beacons, clear pixels or pixel tags, web server logs or geo location technologies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note that without cookies you may not be able to use all of the features of our website.

Cookies allow the Site to provide you a more continuous and personalized shopping experience. For instance, we use cookies to help us remember and process the items in your shopping cart. We collect engagement data from different devices and multiple sessions, so we can discover how you interact with our content over an extended period of time and deliver better content and digital experiences. 

Web beacons allow us to know what pages on our Site have been visited, what emails have been opened, and if our banner ads have been effective.

We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future. 

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.


HOW WE USE THE INFORMATION

 

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other Site features in the following ways: 

 

 

We may also use your personal information for other legitimate business purposes, including:

 

 

HOW WE PROTECT YOUR INFORMATION

 

We implement a variety of security measures to maintain the safety of your personal information. We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss alteration, access disclosure or use. 

 

When you place orders or access your personal information, we use a secure server. 
L'ange works to protect your personal information and credit card detail when you shop with us online. We use Secure Sockets Layer (SSL) technology - the industry standard - to encrypt the personal information and credit card detail you provide during the order process. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. 

We urge you to protect your own privacy. We recommend that you do not share your Site password(s) with anyone or in any unsolicited phone call or e-mail. While our Site strives to ensure the integrity and security of our network and systems, L'ange cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.  



INFORMATION WE SHARE

 

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information unless we provide you with advance notice, except as described below. 
The term "third parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.  We may share de-identified aggregate information about our customers with advertisers and marketing partners.

 

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets and that company may use and disclose personal information for purposes similar to what is described in this privacy policy.


YOUR CHOICES

 

You have the ability to opt-in to receive our email newsletters after making a purchase on the Site. If you would no longer like to receive promotional e-mails from us, simply click the unsubscribe button at the bottom of all promotional emails.

 

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "Customize Your Emails" page on the Site. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of the Site and remove your shipping addresses, billing addresses & payment information. 
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. 

 

THIRD PARTY LINKS

 

In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of the Site and welcome any feedback about these linked sites (including if a specific link does not work). 

 

WITHDRAWING CONSENT

 

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds to the processing of your personal information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to use or disclose your personal information will mean that you cannot take advantage of some of our products or services.  

 

DATA TRANSFER

 

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this privacy policy.

 

CHANGES TO OUR POLICY

 

This privacy policy may be updated periodically and without prior notice, to reflect changes in our practices. When we do, we will give you notice of the revised privacy policy by posting the revised privacy policy on the Site and by revising the “effective date” at the top of the policy. Policy changes will apply only to information collected after the date of the change.  

 

CHILDREN UNDER THIRTEEN YEARS OF AGE

 

If you are under thirteen years of age, you may browse the Site. However, you may not provide personal information to us. The Site is not directed to children under the age of thirteen and we do not knowingly collect personal information form children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information form a visitor under the age of thirteen on the Site, we will delete the information from our records.

 

CALIFORNIA DO NOT TRACK NOTICE

 

Under California law, website and online operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third party websites.  We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms.

 

California law also requires website and online service operations to disclose whether third parties may collect personal information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and do not obligate these parties to do so.

 

If you are a California resident and L'ange customer, you have the right to request information from us once per calendar year regarding the customer information we share with third parties, for the third parties direct marketing purposes, by sending an email correspondence noting your name, address, and email address to Customer Service at: wecare@langehair.com.  Please include the following or similar text in your correspondence. "I request that L'ange provide its third-party information sharing disclosures required by Section 1798.83 of the California Civil Code." This same request may be made by regular mail by sending a written communication containing the information above to: 

 

L'ange Hair, Inc. 

19867 Prairie Street 

Chatsworth, California 91311


QUESTIONS AND FEEDBACK

 

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to: privacy@langehair.com.

 

TERMS AND CONDITIONS

 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Site.