Last updated August 1, 2020
By accessing and using the Site, you consent to the collection, maintenance and use of this information by us. If you do not agree to the terms of this policy and do not consent to the collection, use and maintenance of information as described in this policy, you should leave the Site immediately.
NOTE FOR INTERNATIONAL USERS
The Site is controlled, operated, and administered by L’ange from its offices within the United States of America. If you access the Site from a location outside the United States, you are responsible for compliance with all local and international laws, as well as with the laws of the United States.
INFORMATION WE COLLECT
We also collect information for market research purposes to gain a better understanding of our customers and can provide more valuable service. We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to you.
We may collect information about you from third parties. Such information may include demographic data (like the number of members of your household, age, and gender) and purchase preference information. We may use this information to supplement or update our records, improve the quality or personalization of our communications to you, and help prevent or detect fraud.
We automatically receive and store certain types of information when you interact with the Site, our emails, and/or our online advertisements. This information helps us to make the Site work more efficiently, evaluate use of the Site, and support our website analytics and marketing campaigns.
We also may collect certain information about your device or usage by automated means, including using technologies such as cookies, web beacons, clear pixels or pixel tags, web server logs or geo location technologies. Cookies are small ﬁles that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note that without cookies you may not be able to use all of the features of our website.
Web beacons allow us to know what pages on our Site have been visited, what emails have been opened, and if our banner ads have been effective.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
HOW WE USE THE INFORMATION
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other Site features in the following ways:
- We may use, or disclose the Personal Information we collect for one or more of the following purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To provide, support, personalize, and develop our website, products, and services.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
- For product development, including to develop and improve our website, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your Personal Information.
- To evaluate or conduct a merger, divestiture, financing, restructuring, reorganization, dissolution, or other sale or transfer of some or all of L’ange’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by L’ange about our website users is among the assets transferred.
L’ange will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may also use your Personal Information for other legitimate business purposes, including:
- to detect and prevent fraud;
- to collect amounts owing to us and to maintain business records;
- to operate, evaluate and improve our business;
- developing new products and services;
- managing our communications;
- analyzing our products;
- performing data analytics;
- performing accounting, auditing and other internal functions; and
- comply with applicable legal requirements, relevant industry standards and our own policies.
HOW WE PROTECT YOUR INFORMATION
We implement a variety of security measures to maintain the safety of your Personal Information. We maintain appropriate administrative, technical and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful or unauthorized destruction, loss alteration, access disclosure or use.
When you place orders or access your Personal Information, we use a secure server.
L'ange works to protect your Personal Information and credit card detail when you shop with us online. We use Secure Sockets Layer (SSL) technology - the industry standard - to encrypt the Personal Information and credit card detail you provide during the order process. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We urge you to protect your own privacy. We recommend that you do not share your Site password(s) with anyone or in any unsolicited phone call or e-mail. While our Site strives to ensure the integrity and security of our network and systems, L'ange cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.
INFORMATION WE SHARE
We do not sell, trade, or otherwise transfer to third parties your personally identiﬁable information unless we provide you with advance notice, except as described below.
The term "third parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information conﬁdential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. We may share de-identified aggregate information about our customers with advertisers and marketing partners.
We use third party partners to provide our e-commerce solution and to help operate the Sites and deliver our products and services. We may share your information with third party e-commerce solution partners, our affiliates, service providers and other third parties that provide products or services for or through the Sites or for our business (such as loyalty program or membership program service providers, site hosting or database hosting companies, address list hosting companies, email service providers, analytics companies, distribution companies, fulfillment companies, wireless device applications, or other similar service providers that use such information on our behalf). With respect to payment processing, for United States sales, we interface directly with our partner Radial, which then shares your information with payment providers (e.g., PayPal) for the purpose of processing payments. Your information will not be used in this case for any purpose other than payment processing. As required by law, all service providers have entered into legally binding agreements requiring them to (1) use Personal Information only as necessary to perform services on our behalf and (2) implement appropriate data security and confidentiality obligations, in accordance with applicable law.
TEXT/SMS MESSAGE CONSENT
If you choose, you can provide your mobile phone number to receive text message alerts containing product and/or event information, products tips or promotions that may be sent using automated dialing systems (“Text Messages”). You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided. Consent is not required to purchase goods or services. Message and data rates will apply and you should check the rates of your mobile carrier. You can opt out from further text marketing communications by texting STOP to the SMS number used by L’ange to contact you.
We may share your mobile phone number with service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own purposes without your consent. As Text Messages are distributed via third party mobile network providers, we cannot control certain factors relating to message delivery. You acknowledge that, depending on the recipient's mobile carrier, it may not be possible to transmit the Text Message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.
You have the ability to opt-in to receive our email newsletters after making a purchase on the Site. If you would no longer like to receive promotional e-mails from us, simply click the unsubscribe button at the bottom of all promotional emails. You can opt out from further Text Message communications by texting STOP to the SMS number used by L’ange to contact you.
You may also choose not to receive Text Messages by emailing email@example.com and specifying that you no longer want to receive Text Messages and providing the SMS number used by L’ange to contact you.
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "Customize Your Emails" page on the Site. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of the Site and remove your shipping addresses, billing addresses & payment information.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of the Site and welcome any feedback about these linked sites (including if a speciﬁc link does not work).
You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds to the processing of your Personal Information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to use or disclose your Personal Information will mean that you cannot take advantage of some of our products or services.
CHANGES TO OUR POLICY
CHILDREN UNDER THIRTEEN YEARS OF AGE
If you are under thirteen years of age, you may browse the Site. However, you may not provide Personal Information to us. The Site is not directed to children under the age of thirteen and we do not knowingly collect Personal Information form children under the age of thirteen on the site. If we become aware that we have inadvertently received Personal Information form a visitor under the age of thirteen on the Site, we will delete the information from our records.
CALIFORNIA DO NOT TRACK NOTICE
Under California law, website and online operators are required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about a consumer’s online activities over time and across third party websites. We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms.
California law also requires website and online service operations to disclose whether third parties may collect Personal Information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include Personal Information. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and do not obligate these parties to do so.
CALIFORNIA PRIVACY RIGHTS
California law permits residents of California to request certain details about the Personal Information we have collected about you during the past twelve (12) months as set forth in our California Privacy Notice.
- the categories and specific pieces of Personal Information we have collected about you;
- the categories of sources from which we collected Personal Information about you;
- the categories of Personal Information we disclosed about you for a business purpose;
- the categories of Personal Information we sold about you (if any) and the categories of third parties to whom it was sold;
- the business or commercial purpose for collecting or selling your Personal Information.
For additional details, please visit the California Privacy Notice.
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to: firstname.lastname@example.org.