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Return Policy
- Returned products must be in good condition and in the original packaging.
- Damaged or Defective Products cannot be returned, as this is handled differently. If you believe your item is damaged or defective, reach out to us with a video clearly showing the damage or clearly showing the defect.
- Hair Care items
- Some accessories
- Free items (Giveaways)
- Any item marked as final sale
- Items outside of Original Packaging
- Defective/Damage Items (Items must be in good condition and with original packaging)
- Enter the email associated with the order you would like to return into the ‘Enter Your Email’ field.
- Open the email you receive titled: ‘Your L'ange Hair Return’.
- Press: ‘Start a Return’.
- You will then be routed to our ‘Return Center’.
- Check the product you want to return.
- Then, press the right top green button that says ‘Return Items’.
- Your estimated refund will be shown.
- Note, the original shipping cost (if applicable) will be deducted from the estimated refund along with the cost of the return shipping label. The Shipping Label fee is $7.
- Tax refund will be calculated based on the product being returned.
- Once you confirm, your return shipping label will get generated.
- DOWNLOAD SHIPPING LABEL
- You will also receive your Instant Refund Voucher code which can be redeemed towards any new purchase at langehair.com.
EXCHANGES
Please note that we do not offer exchanges for returned products at this time. If you would like to exchange a product, please initiate a return then purchase a new product at langehair.com. This way you will have the option to get your desired product delivered to you faster without waiting for your returned product to arrive at our distribution center for processing.
LIMITED WARRANTY
We are pleased to offer a limited warranty on L'ange Hair products. Our limited warranty covers the product against damage caused by faulty material and/or workmanship from the date of purchase. At our discretion, L'ange Hair will either refund the cost of the order or exchange the damaged/defective product.
THIS LIMITED WARRANTY DOES NOT COVER:
Damage due to misuse or abuse, such as incorrect voltage supply, dropping, or failure to follow instructions enclosed in product packaging.
This warranty does not cover damages resulting from accident, day to day wear and tear including product build-up, scratched or damaged plates, abuse of the electrical cord, neglect in safety, or the use of unauthorized attachments.
Tampering, such as repair or attempted repair.
Curling Wand Flat Iron
One (1) Year Limited Warranty
from the date of purchase
One (1) Year Limited Warranty
from the date of purchase
Please contact L’ange Hair Customer Care Agent HERE to submit a warranty claim and to receive instructions on how to return the defective/damaged product.
Our limited warranty covers only styling tools as any Hair Care & Accessories products are final sale and cannot be returned.
We adore our L'ange Hair customers, and your satisfaction is very important to us! We take matters of hygiene and public safety very seriously. Therefore, in accordance with the Federal Food, Drug, and Cosmetic Act, L'ange Hair cannot accept any liquids or hair accessories for return or exchange.
We do apologize for any inconvenience this may cause!